APPEALS PROCEDURE.
The following sets out the appeals procedure for Midas Security Services Ltd. This procedure covers the process for raising appeals against an academic decision following an exam. Should a learner feel that proper process has not been followed, or the decision was not made in accordance with the regulations of the programme of learning, then they may appeal to Midas Security Services Ltd via one of the following methods.
Telephone: 07311553777 / 01225 727653
E-mail: admin@midastrainingservices.co.uk
Write to:
Mr Z Hewlett-Walker
Midas Training Services Ltd
Unit 2, Western House, 2 Rush Hill, Combe Down, Bath, BA2 2QH
Examples of areas where an appeal may be raised are as follows:
If the learner believes that Midas Security Services Ltd has not followed procedures consistently or fairly.
If the learner is not satisfied with the conduct of the trainer, or the assessment and believes that they have been disadvantaged
If the learner feels that the premises or the environment for assessment has disadvantaged them.
Contact us with full name, contact details and a contact telephone number along with:
A full description of your appeal, (include subject matter, dates and times if known.)
Anyone that you have dealt with concerning your assessment or appeal.
Copies of any documentation, papers or letters concerning your appeal.
Any other factors that you believe are relevant.
Appeals will be investigated, and we aim to respond within 14 working days.
If you are dissatisfied with the findings, you can then contact the awarding body directly and you can find their appeals procedure on their website. t: 01302 363277
e: info@highfield.co.uk
w: www.highfieldqualifications.com
Highfield Place
Unit 15 Shaw Wood Business Park
Shaw Wood Way
Doncaster
South Yorkshire
DN2 5TB, UK
If after this you are still dissatisfied with the decision, you may then raise your concerns with the relevant quality regulator. Their contact details are available from Midas Security Services Ltd or Highfield Qualifications
If you have any queries concerning the content of this policy, please contact the company director directly on 01225 727653 or admin@midastrainingservices.co.uk.